Returns & Exchanges

We offer a 100% Satisfaction Guarantee on all our lashes, so if you're not satisfied with your purchase, we will work with you to make it right. Simply contact us within 14 days from purchase. Customers are responsible for the return shipping fee. 

No returns or exchanges for limited edition lashes, pre sales or lash bundles

If your order is returned after 14 days, you will only be eligible exchange.

Packages returned back to due to an incomplete address, undeliverable address, refused package, and return to sender are considered a return package.

Please email within 7 days from delivery with any discrepancy orders, such as mistakes or damaged products. All mistakes or damaged orders must be resolved within 7 business days of original contact to receive full credit/replacement.

Please allow 7-15 business days for your return to be processed. Please allow 5-10 business days for the refund charge to reflect back onto your bank statement.

Please reach out to us with any other questions or concerns.